FAQs
Orders & Delivery
Q: When can I expect my order?
A: The average delivery time is 5–10 business days. Our products are shipped directly from our suppliers to you.
This unique business model allows us to save on storage and shipping costs, which means we can offer products at lower prices than our competitors — and cover the shipping costs for you.
Q: The estimated delivery date has passed — where is my order?!
A: In 99% of cases, orders arrive within the estimated timeframe.
However, occasional delays may occur during transit. You can check the status of your order via the link below:
If you haven’t received your package within 3 days after it was marked as shipped, please contact us — we’re here to help!
Q: Some items from my order are missing — how is that possible?
A: We work with multiple suppliers, so items may be shipped separately.
Missing products usually arrive 2–3 days later.
We apologize for any inconvenience.
Q: What are the shipping costs?
A: We cover all shipping costs. You don’t pay anything extra for delivery.*
♻️ Exchanges & Returns
Q: I’m not satisfied with my order. Can I return it?
A: Yes. You can return any order within 14 days of receiving it, no explanation needed.
Q: I want to return a product — what should I do?
A: If you’re not satisfied, you may exchange or return your item within 14 days of delivery.
Items must be returned in their original condition, with tags and labels, and without signs of use.
Returns must include a tracking code (Track & Trace). The sender is responsible for the return shipment.
Once we receive your return, we will refund the full purchase amount to your account within 14 days.
👉 Click here to download the return form <<
🔍 Order Tracking
Q: Where can I find my tracking code (Track & Trace)?
A: On this page: [ORDER TRACKING LINK], you can enter your email address and order number to track your shipment.
Q: My tracking code isn’t showing any information — why?
A: Tracking updates become available once the package has been scanned by the courier.
A slight delay may occur — thank you for your patience.